ADMINISTRATION AND NETWORK SUPPORT

ENTIRE SUPPORT

Advantages All kinds of network problems troubleshooting Regular and by problem case visits Fixed Fee per a month Fixed Fee independent on the value of visits		When to use Technical services on regular base No local administrator Help for local administrator for sizeable value of administrative or installation work
Services		Service Center contact options
Regular checking Specialist visits on the problems Remote administration Hardware and software installation, upgrade and maintenance Network administration Network configuration modification Hardware and system performance audits System tuning under requests Firewall installation and maintain Antivirus guard actions Backup systems installation and maintain Data protection Diagnosis and repairs of dysfunctional equipment Telecommunication installation and maintain Internet and Intranet installation VPN installation Telephone help line for users and administrators Replacement of dysfunctional equipment for the period of repair		By phone By email By Internet database Response Time Guarantee: By phone: 30 minutes following the Customer’s call Max timing for a specialist visit for network problems: 4 hours Other requests - 24 hours Contact information for requests Tel/Fax +7 (495) 918 3111 or +7 (495) 918 3314 email support@ronix.ru Other service options Fixed support Hour support